General Questions
Do you do commissions?
Unfortunately, we do not take commissions at this time.
Is your artwork copyrighted?
Yes! Please see our copyright policy for more info.
Which of your products do you most often recommend?
For more info on our recommendations visit our value page.
What if a print is not available in the poster, frame, or canvas section?
If you can't find a print using our search function, chances are we have not yet uploaded it. It takes a lot of time to make the necessary files for the framed, canvas, and poster prints - but chances are it is in the works!
Do you ship internationally?
We currently only ship in the United States & Canada, but international customers can purchase our digital prints through our Etsy Store to still enjoy our artwork!
How long until my order is delivered?
Please see our shipping policy page.
What if there is a problem with my order?
Please first see our shipping policy for how we handle various shipping and order issues. If a solution is not mentioned, please contact us.
Digital Prints
How do I download the digital print files?
The JPEG print files will be sent to the email you input when making the order. You will receive JPEGs that are CMYK and RGB.
Should I print the CMYK file or the RGB file?
CMYK is the standard for printing, but some online print sites only accept RGB files and then they convert it themselves to CMYK. Therefore, try CMYK first, if that does not work then try RGB. This is why we provide both!
Where can I get files printed?
We have often used Staples or FedEx Kinkos, though customers have had great results from many other places (e.g., Mixtiles, SimplyFramed, Mpix, Shutterfly, or local print shops). Results will always vary.
Make sure to read the PDF FAQ file that comes with your purchase, as it provides even more info!
What type of paper do you recommend for printing?
Always try to use thick and firm white paper (something similar to cardstock). If the paper is too thin the ink might cause waves and bumps on the print.
Make sure to read the PDF FAQ file that comes with your purchase!
Do all digital prints in your shop come with the same sizes?
No, you will need to read the item description to see what size they come in. You will find that cheaper digital prints come in one size and the prints in the $10-$20 range come in multiple sizes.
Note: We cannot make custom sizes for people due to the volume of customers. You can resize on your own using www.photopea.com
Can I get the sketch I want with a white background instead of tan?
We cannot do custom background changes. Please read the item description carefully before purchasing, most prints only come in one background color.
Customers can overlay a white background on their own using www.photopea.com
How can I change the JPEG file to a PDF file?
Customers can easily upload their JPEG file to www.photopea.com and export it as a PDF file. This website editor is free to use!
Can I share the digital files or print for others?
No. Please see our copyright policy for more info.
Posters
How are posters shipped?
Typically, posters will be shipped in standard triangle-prism boxes.
What does the beige color of the posters look like?
Most of our posters come in the same beige color - a few do not. Check out our color guide for more info.
Frames
Are the back of frames painted?
No the back of the frames are not painted as that edge will not be visible when hung.
What does the beige color of the framed posters look like?
Most of our framed posters come in the same beige color - a few do not. Check out our color guide for more info.
Why do you suggest the black or white frames over the red oak frame?
From a design perspective we think the black and white frames work better with beige, while the red oak may clash. However, this depends on wall color and decorative ambience in your living space.
Canvases
How thick are the canvases?
The canvases project out 1.25" from the wall.
What does the beige color of the canvases look like?
Most of our canvases come in the same beige color - a few do not. Check out our color guide for more info.